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  • SAP® CRM is a part of SAP® business suite. It can implement customized business processes, integrate to other SAP® and non-SAP® systems, help achieve CRM strategies. SAP® CRM can help an organization to stay connected to customers.
  • After enrolling you will get 6 months of online video access. Please make sure you read FAQ

  • Anyone can learn this course and it doesn’t matter what your background is. We will teach you everything from scratch though basic knowledge about sales processes will be helpful but NOT mandatory.
  • This course is designed from beginners to intermediate level.

  • Total number of videos – 53
  • Total length of videos – 42 hrs (approx.)
  • You can watch demo videos on YouTube

This course covers all topics prescribed for SAP® CRM Certification exam.

Click here for course content

Course Curriculum

SAP® CRM Functional Videos
1 Introduction to ERP and SAP® CRM FREE 00:45:38
2 Architecture FREE 00:24:42
3 Sales FREE 02:05:06
4 Service FREE 02:38:32
5 Marketing 01:44:15
6 Partner Channel Management 00:14:05
7 Field Application Overview 00:09:57
8 Analytics 00:22:07
9 Web Channel 00:33:29
10 Interaction Center 00:30:48
11 Solution Manager 00:27:09
12 Transaction Customizing 00:43:06
13 Concept of Business Partners 00:15:42
14 Account Grouping and Number Range 00:46:11
15 BP Categories 00:03:50
16 BP Roles 00:20:57
17 BP Relationships 00:36:30
18 BP Buying Center 00:18:24
19 Account Fact Sheet 00:08:09
20 BP Sales Area Data Template 00:48:19
21 BP Marketing Attributes 00:28:02
22 Account Classification 00:30:27
23 Account Life Cycle 00:24:04
24 Account Hierarchy 00:17:13
25 Data Exchange 01:03:03
26 Organizational Management 01:49:37
27 Product Master 01:50:00
28 Transaction Processing 00:48:06
29 Transaction Customizing Part1 Unlimited
30 Transaction Customizing Part2 00:57:34
31 Activity Management 01:20:20
32 Partner Processing 00:56:24
33 CRM Actions 01:23:14
34 Pricing Procedure 01:42:28
35 Billing 01:18:19
36 Introduction to Middleware 00:22:29
37 Data Exchange with ERP backend 00:28:24
38 Customizing Synchronization 01:58:56
39 Download from ECC to CRM 00:56:24
40 Upload from CRM to ECC 00:19:49
41 Middleware Operations 00:31:24
42 Troubleshooting initial load from R3® to CRM 00:16:07
43 Troubleshooting Load from CRM to ECC 00:08:09
44 External, BW and GW adaptor overview 00:21:08
45 Introduction to CRM Web UI 00:53:54
46 Personalization 00:19:23
47 Business Roles 00:46:11
48 Authorization Concept 00:19:27
49 Navigation Bar 00:47:38
50 Transaction Launcher 00:09:22
51 Miscellaneous 00:59:27
52 Mini Project 00:07:13
53 Interview Questions 00:17:27
TAKE THIS COURSE
  • $399 per 6 months
  • 183 Days
650 STUDENTS ENROLLED

Copyright Notice

SAP®, SAP HANA®, SAP S/4HANA® AND SAP FIORI® IS/ARE THE TRADEMARK(S) OR REGISTERED TRADEMARK(S) OF SAP SE IN GERMANY AND IN SEVERAL OTHER COUNTRIES. DATA CONTAINED IN THIS DOCUMENT SERVES INFORMATIONAL PURPOSES ONLY. SAP AG IS NEITHER THE AUTHOR NOR THE PUBLISHER OF THIS PUBLICATION AND IS NOT RESPONSIBLE FOR ITS CONTENT. WE ARE NOT AFFILIATED WITH SAP. WE DO NOT HAVE ANY BRANCH.

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