Introduction and architecture
* Introduction of C4C®
* Evolution of C4C® as a product from SAP®
* C4C® base architecture
* Data center and concepts of system and tenants
* Public vs Private tenant
Basic configuration for C4C® project
* Launch methodology
* Hybrid Methodology
* Project Scoping
* Questionnaire
* Fine-tune activities
Master Data
* Organization Structure
* Territory Management
* Customer Master Data
* Product Master
* Registered Products
* Product warranty
* Product Categories
* Employee Master data
Activity Management
* Phone call activity
* Integration of C4C® to email exchange server like outlook, lotusnotes, gmail etc
* Email activity
* Task activity
* Appointment activity
Sales Process
* Leads
* Opportunities
* Sales Quotes
* Internal Pricing
* External Pricing
* Sales Orders
* Sales Forecasts
* Sales Target planning
* Opportunity forecasts
Service Process
* Installed base
* Service ticket management
* SLA response and SLA resolution configuration
Marketing
* Target groups
* Individual customers
* Campaigns
Concepts common to all processes
* Work flows
* Notifications
* Approvals
Integration scenarios
* Mashups and Web services
* Email integration
* Mobile integration
* Code list mapping
* ID mapping for integration
User Interface
* UI enhancements
* UI personalization
* Home screen configuration
* Reporting capabilities
Roles and Authorizations
* Business Roles configuration
* Business user configuration
