- SAP® CRM is a part of SAP® business suite. It can implement customized business processes, integrate to other SAP® and non-SAP® systems, help achieve CRM strategies. SAP® CRM can help an organization to stay connected to customers.
- After enrolling you will get 6 months of online video access. Please make sure you read FAQ
- Anyone can learn this course and it doesn’t matter what your background is. We will teach you everything from scratch though basic knowledge about sales processes will be helpful but NOT mandatory.
- This course is designed from beginners to intermediate level.
- Total number of videos – 53
- Total length of videos – 42 hrs (approx.)
- You can watch demo videos on YouTube
This course covers all topics prescribed for SAP® CRM Certification exam.
Course Curriculum
| SAP® CRM Functional Videos | |||
| 1 Introduction to ERP and SAP® CRM | FREE | 00:45:38 | |
| 2 Architecture | FREE | 00:24:42 | |
| 3 Sales | FREE | 02:05:06 | |
| 4 Service | FREE | 02:38:32 | |
| 5 Marketing | 01:44:15 | ||
| 6 Partner Channel Management | 00:14:05 | ||
| 7 Field Application Overview | 00:09:57 | ||
| 8 Analytics | 00:22:07 | ||
| 9 Web Channel | 00:33:29 | ||
| 10 Interaction Center | 00:30:48 | ||
| 11 Solution Manager | 00:27:09 | ||
| 12 Transaction Customizing | 00:43:06 | ||
| 13 Concept of Business Partners | 00:15:42 | ||
| 14 Account Grouping and Number Range | 00:46:11 | ||
| 15 BP Categories | 00:03:50 | ||
| 16 BP Roles | 00:20:57 | ||
| 17 BP Relationships | 00:36:30 | ||
| 18 BP Buying Center | 00:18:24 | ||
| 19 Account Fact Sheet | 00:08:09 | ||
| 20 BP Sales Area Data Template | 00:48:19 | ||
| 21 BP Marketing Attributes | 00:28:02 | ||
| 22 Account Classification | 00:30:27 | ||
| 23 Account Life Cycle | 00:24:04 | ||
| 24 Account Hierarchy | 00:17:13 | ||
| 25 Data Exchange | 01:03:03 | ||
| 26 Organizational Management | 01:49:37 | ||
| 27 Product Master | 01:50:00 | ||
| 28 Transaction Processing | 00:48:06 | ||
| 29 Transaction Customizing Part1 | Unlimited | ||
| 30 Transaction Customizing Part2 | 00:57:34 | ||
| 31 Activity Management | 01:20:20 | ||
| 32 Partner Processing | 00:56:24 | ||
| 33 CRM Actions | 01:23:14 | ||
| 34 Pricing Procedure | 01:42:28 | ||
| 35 Billing | 01:18:19 | ||
| 36 Introduction to Middleware | 00:22:29 | ||
| 37 Data Exchange with ERP backend | 00:28:24 | ||
| 38 Customizing Synchronization | 01:58:56 | ||
| 39 Download from ECC to CRM | 00:56:24 | ||
| 40 Upload from CRM to ECC | 00:19:49 | ||
| 41 Middleware Operations | 00:31:24 | ||
| 42 Troubleshooting initial load from R3® to CRM | 00:16:07 | ||
| 43 Troubleshooting Load from CRM to ECC | 00:08:09 | ||
| 44 External, BW and GW adaptor overview | 00:21:08 | ||
| 45 Introduction to CRM Web UI | 00:53:54 | ||
| 46 Personalization | 00:19:23 | ||
| 47 Business Roles | 00:46:11 | ||
| 48 Authorization Concept | 00:19:27 | ||
| 49 Navigation Bar | 00:47:38 | ||
| 50 Transaction Launcher | 00:09:22 | ||
| 51 Miscellaneous | 00:59:27 | ||
| 52 Mini Project | 00:07:13 | ||
| 53 Interview Questions | 00:17:27 | ||
| ECC CRM Functional PDF course slides | 00:00:00 | ||
654 STUDENTS ENROLLED
