1. SAP CRM Conceptual Overview
a. Functionality overview of SAP CRM
b. CRM Business Partner Master data
c. CRM Product Master Data
d. Business Transaction customizing
2. Business Transaction Programming
a. FMs for Reading Business Transactions
i. Tricks for finding the relevant FM
ii. Coding using the FM
b. FMs for Modifying the Business Transactions
i. Tricks for finding the relevant FM
ii. Coding using the FM
c. FM for saving Business Transactions
3. Condition Technique ( CRM Pricing Overview – Optional)
a. Pricing Procedure
b. Determination of Pricing Procedure
c. Condition types
d. Access Sequence
e. Condition records
4. Business Addin’s (BAdis) in CRM
a. Techniques for Finding Appropriate BAdi
b. Implementing a BAdi (Involves BT Programming)
5. Error/Message Handling
a. Message Logging FMs
b. Programming using Messaging FMs
i. Logging the messages
ii. Searching for messages
iii. Deleting the messages
6. Introduction to OOABAP
a. Classes
b. Inheritance
c. Interfaces
d. Polymorphism
7. Introduction to Business Server Pages
a. Architecture of Business Server Pages
b. Components of a Business Server page
i. Controllers
ii. Business Server Page
1. Page with flow logic
2. View
3. Page Fragment
iii. Navigation structure
iv. Application Class
v. MIME Objects
vi. Page Attributes
vii. Layout
viii. Event Handlers
c. BSP Programming models
i. Basic Model
ii. MVC approach
d. Creating an Online Bookshop catalog
i. Using Basic HTML
ii. Using HTML Business
iii. Using MVC approach
e. Debugging BSP Applications
8. CRM Web UI Basics – CRM 7.0
a. UI Concepts
b. Web UI Architecture
c. Business Roles customizing
d. Navigation Bar customizing
e. WebUI Component Work bench
i. WebUI Component Concept
ii. Elements of WebUI Component
iii. Component Controller
iv. Custom Controller
v. Views
vi. View Controller
vii. Context
viii. Context nodes
ix. Runtime Repository
f. UI Configuration/ personalization
g. Transaction launcher
i. GUI Transactions
ii. URL – Non BSP
iii. URL – BSP
h. Logo Customizing
9. CRM Web UI Technical – CRM 7.0
a. GENIL Model Browser
b. GENIL BOL Browser
c. Component Context :
i. View Context Class
ii. Context Nodes
1. Attributes
2. Getter and Setter Methods
d. BOL Programming Basics:
i. Objects in BOL Programming
ii. Classes and Interfaces in BOL Programming
iii. Setting UP BOL Service
iv. Accessing Component Sets and Components
v. Query execution – Query Services
vi. Accessing the BOL entities/Fields
vii. Using BOL Collections
e. BOL Transaction Programming
i. Creating Transaction entities
ii. Accessing Transaction entities
iii. Modifying Transaction entities
iv. Defaulting the field values
f. BOL Message Handling
g. Creating Custom BOL Component
10. Creating a Custom Component
a. Creating a view
b. Making a view Configurable
c. Creating a View set
d. Creating a context node
e. Event Handlers
f. Inbound and Outbound Plugs
g. Navigation maintenance
11. Display WebUI application in Business Role
12. Working with F4/ dropdown fields
13. Working with Buttons
14. Working with Field properties
15. Component Usage – Using one component in another
16. Application Enhancement Tool/ EEWB